UK SMS subscribers redirected to incorrect subscription management page

2020-04-25T17:18:44Z

Apr 25, 17:18 UTC
Resolved - This incident has been resolved.

Apr 12, 18:58 UTC
Identified - MESSAGE FROM OUR PROVIDER: We've identified a problem with our phone normalization code that's causing existing UK SMS subscribers to be incorrectly categorized as new subscribers. As a consequence these users are redirected to the new subscriber component selection screen instead of the subscription management screen. This is causing these subscribers to be unable to manage their existing subscriptions.